Refund policy

Return & Refund Policy

Last Updated: June 2026

Table of Contents

  1. Overview

  2. Custom-Made Products

  3. Eligibility for Refunds or Replacements

  4. Non-Refundable Items and Situations

  5. Reporting a Problem

  6. Damaged, Defective, or Incorrect Orders

  7. Order Cancellations

  8. Shipping and Delivery Issues

  9. Refund Processing

  10. Contact Information

1. Overview

At BlooShop Creations, we take pride in producing high-quality custom DTF Transfers, UV DTF Stickers, Gang Sheets, and other custom printing products.

Because our products are custom-made to each customer's specifications, our return and refund policy differs from that of traditional retail products.

By placing an order, you acknowledge and agree to the terms outlined in this policy.

2. Custom-Made Products

All products produced by BlooShop Creations are manufactured specifically for each order based on customer-submitted artwork, sizes, quantities, and specifications.

Due to the custom nature of our products, returns are generally not accepted and all sales are considered final unless an error occurs on our part.

3. Eligibility for Refunds or Replacements

A refund, replacement, or store credit may be considered if:

  • The wrong item was produced or shipped.

  • The product contains a manufacturing defect.

  • The order substantially differs from the specifications submitted by the customer.

  • The product arrives damaged due to a production-related issue.

All claims are reviewed individually and must be approved by BlooShop Creations.

4. Non-Refundable Items and Situations

Refunds, replacements, or returns will not be granted for:

  • Customer artwork errors.

  • Low-resolution files.

  • Spelling, grammar, or design mistakes submitted by the customer.

  • Incorrect sizing selected during checkout.

  • Minor color variations between digital screens and printed products.

  • Orders printed exactly as submitted.

  • Shipping carrier delays.

  • Customer dissatisfaction based on personal preference rather than a manufacturing defect.

Custom products that have been successfully produced according to the customer's submitted files are not eligible for return.

5. Reporting a Problem

If there is an issue with your order, you must notify BlooShop Creations within 7 days of delivery.

To help us review your claim, please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photos of packaging if shipping damage is involved

Failure to provide sufficient information may delay or prevent claim approval.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

At our sole discretion, BlooShop Creations may:

  • Reprint the affected items

  • Replace the product

  • Issue store credit

  • Issue a partial refund

  • Issue a full refund when appropriate

The chosen resolution will depend on the nature of the issue and the information provided.

7. Order Cancellations

Orders may be canceled only before production begins.

Once production has started, orders cannot be canceled because materials, labor, and production resources have already been allocated.

Any approved cancellation may be subject to applicable processing fees.

8. Shipping and Delivery Issues

Once an order has been transferred to a shipping carrier, responsibility for transit and delivery rests with the carrier.

BlooShop Creations is not responsible for delays caused by:

  • USPS

  • UPS

  • FedEx

  • Weather conditions

  • Customs processing

  • Carrier service interruptions

  • Events beyond our reasonable control

Lost package claims may require an investigation by the shipping carrier before any replacement or refund can be considered.

9. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow several business days for your financial institution to process and post the refund.

Refund approval is granted solely at the discretion of BlooShop Creations after review of the claim.

10. Contact Information

BlooShop Creations

Customer Support Email: blooshopcreations@gmail.com

Website: www.blooshopcreations.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

For questions regarding returns, refunds, replacements, or order issues, please contact our customer support team.

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© 2026 BlooShop Creations